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June 15, 2017
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34 Comments
recently 01/05/2018 my mom visited Hackensack NJ social security office and as usual the officer (it was Ms HONG, window12)needed my help with translation. When I asked her to repeat my mom reinstated benefits she missed prescription drugs, I told her that my mom had before, she said no, I tried to explained her she said she is sure about it, how she can be sure when my mom had for 3 years; then she told me they don’t have prescription drugs benefits and its something different, then I told her that I am sure 1000% that is from one of program, she answered she is sure 2000% that is not provided, I told her she is not confident and wanted to talk with another officer, she said I am(me) not confident, and I had to stop to have back and forward conversation with officer Hong. Now I am thinking, how the above mention officer can work with such a vulnerable population, she is rude, not professional, not confident, and not seeking for help in order to help people.
by the way, its on website, everybody who has medicare part B, and SSI are entitle to extra help with prescription drugs and do not need to apply separately.