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We tried online, to get 1099 but SSA suspended our attempt

Q) My mother-in-law, who was a bookkeeper through all her years of working, has early stage dementia, which has robbed her of her ability to prepare her books for tax filing. We are currently trying to help her to file her 2016 files (which were extended), but have been unable to locate her 2016 1099 form from Social Security. We were told that it could take eight weeks to obtain a duplicate, but we could try to do it only My mother-in-law, who was a bookkeeper through all her years of working, has early stage dementia, which has robbed her of her ability to prepare her books for tax filing. We are currently trying to help her to file her 2016 files (which were extended), but have been unable. We tried online, but SSA suspended our attempt because something was not matching their records (how her name shows up on her SSN, her SSN, we don’t know what). If I have her call your office, will she be able to receive a duplicate 1099 by email?

A) Seeing that you are unable to obtain the information online you will need to call or visit your local social security office and request her 2016 1099 form.

“If you are a noncitizen who lives outside of the United States and you received or repaid Social Security benefits last year, we will send you form SSA-1042S instead.

The forms SSA-1099 and SSA-1042S are not available for people who receive Supplemental Security Income (SSI).

If you currently live in the United States and you need a replacement form SSA-1099 or SSA-1042S, we have a new way for you to get an instant replacement quickly and easily beginning February 1st by:

Using your online my Social Security account. If you don’t already have an account, you can create one online. Go to Sign In or Create an Account. Once you are logged in to your account, select the “Replacement Documents” tab;

Calling us at 1-800-772-1213 (TTY 1-800-325-0778), Monday through Friday from 7 a.m. to 7 p.m.; or

Contacting your local Social Security office.

If you live outside of the United States and you need a replacement form SSA-1099 or SSA-1042S, please contact your nearest U.S. Embassy or Consulate.” https://faq.ssa.gov/link/portal/34011/34019/article/3706/how-can-i-get-a-form-ssa-1099-1042s-social-security-benefit-statement

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